Custom AI Agent Development and AgentOps Observability

Agency is an artificial intelligence company founded in 2023 and based in San Francisco. It designs and builds custom AI agents that run continuously to automate business workflows, working with both early-stage startups and large enterprises; the company lists Microsoft, Google, Meta, Samsung, Johnson & Johnson, and Deloitte among the organizations it has worked with. It has raised roughly 2.6 million dollars. The business combines hands-on consulting with product, rather than selling either one alone.

The offering has three parts. Consulting engagements scope and build agents for a specific job function, with attention to designing them to operate safely and predictably without a human in the loop. AgentOps is the company's agent observability platform, used to monitor how deployed agents behave in production so teams can see what an agent did and why when something goes wrong. A marketplace supplies more than four hundred vetted, production-ready agents that can be deployed rather than built from scratch.

The distinguishing element is the pairing of the services arm with the observability tooling: agents built for customers can be operated and inspected on the same platform that Agency sells separately. Observability matters in this market because autonomous agents take actions with real consequences, and teams need a record of tool calls and decisions to audit them. The marketplace shortens the path from idea to running agent, while the consulting practice covers the cases where an off-the-shelf agent does not fit.